Company Policy

1. Purpose

Last Messages Concierge LP provides compassionate, confidential, and professional legacy services, including private letter delivery, video message delivery, public message readings, anonymous message delivery, and closure ceremonies. This policy outlines the principles, practices, and procedures that govern how our services are delivered, stored, updated, and managed.

2. Core Values

• Confidentiality: All client information and materials are protected with the highest security standards.

• Compassion: Every message is handled with dignity and empathy.

• Integrity: We act in strict accordance with the client’s written wishes.

• Professionalism: Services are delivered respectfully, without judgment or interference.

3. Services Covered

• Private Letter Delivery – secure storage and delivery of personal letters after passing.

• Video Message Delivery – personal video messages stored digitally and released per instructions.

• Public Message Reading – delivery of a prepared statement at a funeral, memorial, or celebration of life (5, 10, or 15 minutes).

• Anonymous Message Delivery – confidential delivery of messages without disclosing the sender’s identity.

• Closure Ceremony (Custom Event) – personalized gatherings for emotional release and remembrance.

4. Confidentiality & Data Security

• All messages are stored in encrypted digital archives and/or sealed physical formats.

• Access is strictly limited to authorized staff.

• No information is disclosed to family members, friends, or third parties unless explicitly stated in writing by the client.

• Delivery is executed exactly as per client instructions, without alteration or censorship.

5. Delivery Policy

• Messages are released only upon official confirmation of the client’s passing (through a pre-designated contact or death certificate verification).

• Delivery may be by email, physical mail, video playback, public reading, or in-person event, depending on the service purchased.

• Delivery is considered complete once the message is sent to or received by the intended recipient(s).

6. Update Policy

• Clients may update their instructions, recipient lists, or message content.

• First update within 12 months of purchase: Free of charge.

• Subsequent updates within the same 12-month period: Subject to a service fee.

• Updates must be submitted using the official Update Request Form to maintain accuracy and validity.

7. Non-Delivery Conditions

Although every effort is made to ensure messages are delivered, non-delivery may occur if:

• Recipient contact information is missing, incomplete, or inaccurate.

• Official notification of passing has not been received.

• Instructions are unclear, conflicting, or incomplete.

• Drafts remain unfinished or unsigned.

• Content is harmful, unlawful, or violates professional standards.

• The recipient is deceased at the time of delivery.

8. Anonymous Delivery Policy

• Anonymous messages may be sent at the client’s request.

• The sender’s identity will never be revealed unless explicitly authorized.

• All anonymous messages are subject to review for appropriateness (no harmful or unlawful content).

9. Early Delivery Requests

Although services are primarily posthumous, early delivery may be granted in special circumstances such as:

• Terminal illness requiring closure.

• Long-distance family separation.

• Pre-arranged ceremonies.

• Anticipated memory loss or cognitive decline.

These requests are handled with the same care and professionalism as posthumous deliveries.

10. Fees & Payment

• Pricing is based on the published Client Pricing Sheet at the time of purchase.

• Additional services (extra recipients, extended readings, physical media, etc.) may incur extra charges.

• Payment is due upon booking unless otherwise agreed.

• All fees are non-refundable once services are prepared, due to the confidential and personalized nature of the work.

11. Client Responsibilities

• Provide accurate and complete recipient information.

• Submit signed instructions and authorization forms.

• Notify Last Messages Concierge LP of any changes using the official update process.

12. Limitations of Service

• Last Messages Concierge LP is not a legal service and does not replace a will, estate plan, or lawyer.

• Services focus on emotional legacy and personal communications only.

• We do not provide legal, financial, or medical advice.

13. Recognized Agent & Legal Notices

• The Recognized Agent for Last Messages Concierge LP is a resident of Nova Scotia.

• Any official notices or legal documents served upon the Recognized Agent are deemed sufficient service upon the business.

14. Amendments to Policy

This policy may be updated periodically. Clients will be notified of significant changes, and the most current version will always be made available on our website.